The IVR Cheat Sheet™ by Paul English |
us finance phone steps to find a human Accredited Home Lenders 877-683-4466 Press 0 Advanta (business cards) 800-705-7255 1, 0 America First 800-999-3961 "0 or say ""member services""" American Education Services 800-233-0557 Select language, then press 2, then 00# ar each prompt American Express 800-528-4800 0 repeatedly American Express (Business) 800-492-3344 Press 0# at each prompt. American Funds 800-421-0180 Press 0. Ameritrade 800-669-3900 3, 3, 0. (Former Datek Clients: 800-823-2835) AT&T Universal Card 800-423-4343 Do not say anything or push any buttons! It takes awhile, but eventually a human comes on-line! Bank of America 800 900 9000 At ANY Bank of America number, press *0 to get human. Bank One 877-226-5663 00 Bayview Loan Services 800-457-5105 Press 0. Bloomingdales Credit 800-295-4057 "Say ""agent.""" Capital One 800-903-3637 For all Capital One #s, press 0 at each prompt or just don't do anything until finally offered option of representative Charles Schwab 800-435-9050 3, 0 Chase 800-242-7324 At most Chase numbers, press 0 at each prompt; eventually get rep. Chase Auto Loans 800-346-9670 Press 1, 2, *0 Chase Credit Cards 800-625-5161 Direct to human. (This line is for online issues only.) Chrysler Financial 800-700-0738 Select language, then press 00 Citi Cards 866-696-5673 Press 0 to get a human is offered at many Citibank numbers. Citibank 800-756-7047 Otherwise, press 0 at each prompt; eventually get rep. Citizens Bank 800-922-9999 Press 0,0,0 Columbia Mutual Funds 800-345-6611 "Say ""representative."" " Commerce Bank 800-937-2000 Press 0. Countrywide Loans 800-669-5864 Press 0 repeatedly Decision One Mortgage 888-264-3663 Don't press any keys when prompted; they transfer you Diner's Club 800-729-5309 Press 2. DirectMerchants Bank 800-379-7999 Press 0 at each prompt; eventually get rep. Discover 800-347-2683 **** Dodge and Cox 800-621-3979 Press 0. e*Trade 800-786-2575 #### (4 pound signs) Edward Jones 314-515-2000 Worldwide corporate HQ in St. Louis, MO still answers 314-515-2000 with switchboard operators, who announce their name as well Emigrant direct 800-836-1997 Human answers. Equifax 866-640-2273 Choose option 3, then press 0 and wait patiently for human. Exxon Mobil Card 800-344-4355 000 ignoring message Fidelity 800-544-6666 ignore prompt for social security number, just enter ### Fidelity NetBenefits 800-581-5800 1,################# Fifth Third Bank 800-972-3030 0,0 First National Bank of Omaha 888-530-3626 Press 0 at each prompt. Ford Interest Advantage 800-462-2614 Choose option 4, then option 0 to speak to rep. GE Finance CareCredit 866-893-7864 1, 6, 5, 0, 0 GM MasterCard 800-947-1000 "Press ""0"" at each prompt." Green Dot Online 866-443-6227 Wait through prompts 3 times, then long wait for rep. Harris Direct 800-825-5723 Press 0. Honda Financial Services 800-445-1358 Press 0 at each prompt regardless of the message. Household Bank (Credit card) 800-771-7339 Press 0 at each prompt to get human. HSBC 800-477-6000 1, 3, 0 ING 800-464-3473 Direct to human. Key Bank 800-539-2968 Remain on line; press nothing M&T Bank 800-724-2440 Press 0 at each prompt. Marshall Fields Credit Card 800-280-4356 After greeting, choose option #9, then press 0. MasterCard 800-MC-ASSIST 000 on each menu MBNA 800-421-2110 00 when menu starts Mellon Investor 800-649-3593 Wait through initial recording finishes, select nothing--wait--you will be connected to a live customer service rep MetLife Bank 866-226-5638 Press # after each menu. Moneygram 800-926-9400 Press 0 when menu starts. NAVY FCU 800-914-9494 Press 2, then press * 3 times. NOVA Information Systems 800 377-3962 Press 0 PayPal 402-935-7733 "Say ""agent.""" Paypal Buyer Credit 866-571-3012 Be silent and at the end of the options press 6. PNC Bank 888-762-2265 "Press * till it says ""transfering to customer support;"" takes about 3 *s." Privacy Guard 800-734-0199 "Say ""agent"" or ""no"" or any word at each prompt." Prudential Annuity Service Center 888-778-2888 Press *, *. At SSN prompt, press *, *. At end of message will reach rep. RBS Credit Card Services 800-747-8155 Press 0 at each prompt; eventually get rep. Smith Barney Benefitaccess 888-822-6067 Press 0. Sovereign Bank 877-768-2265 Do not say anything or push any buttons. Eventually a human comes on the line. State Farm Bank 877-734-2265 Press 0 SunTrust 800-786-8787 Press # after each menu. T. Rowe Price 800-922-9945 Say 'Representative' at every opportunity T. Rowe Price 800-225-5132 Press 0 at each prompt. TD Waterhouse 800-934-4448 Press # after opening prompt, then do it again after prompt to be transferred to rep. The Student Loan Corp. (Citibank) 800-967-2400 Choose option 5. The Student Loan People 888-250-6401 Press 0 repeatedly. TIAA-CREF 800-842-2252 Press 00 at each prompt. Toyota Financial Services 800-874-8822 "Just stay on the line. Do not hit ""1"" for English or ""0"" for Spanish. " TransUnion 800-916-8800 No cheat necessary; 2nd prompt offers human contact US Bank 800-872-2657 0000 USAA 800-531-2265 "Say ""representative"" at every opportunity." Visa 800-847-2911 000 (ignore prompts saying that it's an invalid entry) Wachovia 800-922-4684 0, 0 Wal Mart Credit Card 866-888-3868 0 Washington Mutual 800-756-8000 At any time after the announcement(s) press 0,0. Washington Mutual 800-788-7000 Press 0 at each prompt regardless of the message. Wells Fargo 800-869-3557 "0,0,0 or when asked for account number say ""I don't know""" Western Union 800-325-6000 * then ## us government phone steps to find a human Sallie Mae - Student Loans 888-272-5543 Don't speak or enter anything and you will be transferred to an agent. US Dept. of Education - Loans 800-848-0979 Say and do nothing at the prompt and you will be transfered to someone. US Dept. of State - Passports 877-487-2778 Choose English, press 1, 3. US Dept. of Transportation 800-832-5660 Press 000. US Dept. of Veterans Affairs 800-827-1000 Press 1,0. US Federal Trade Commission 877-382-4357 At each prompt, press 4, 5, 0. US Homeland Security - FEMA 800-621-FEMA Select language (1 for English), Don't choose any option, just hold for human; or press 00 US Homeland Security - INS 800-375-5283 Select language, then press 2, 6, 2, 4 at the prompts, press 0. US Medicare 800-633-4227 "Say ""agent"" or press 0." US Postal Service 800-275-8777 Press 3 at each prompt. Press 2 at the next recording. US Social Security Admin 800-772-1213 Press 00. us insurance phone steps to find a human Aetna 800-537-9384 "2, then say ""operator"" (check this)" Aetna 800-680-3566 * then 0 anytime AIG 877-638-4244 Direct to human. Blue Cross FEP 800-451-7602 Wait for prompt, then press 0, 3 to reach a CS rep. CIGNA 800-516-2898 REGARDING A BILL Cigna 800-849-9000 ## Delta Dental 888-335-8227 00000, wait through message, select language, 4, 0. GEICO 800-841-3000 Wait for prompt then 6, 1, 5; Or dail 800-555-2752 Medco 800-251-7690 "0000, enter member id or say ""i don't have a member id.""" Medicare 800-633-4227 "After the opening prompt say ""agent""." Principal Life 800-247-4695 1 for english, 2, then 0 several times. Prudential Financial 800-778-2255 "Say ""Customer Service Representative"" several times after intro." United Health Care 866-844-4864 000000,0,0 USAA 800-531-6095 000 then #; or # initially to dial the extension of a specific representative us pharmacy phone steps to find a human AARP Pharmacy Services 800-289-8849 when the computer voice is done hit 000 ignoring all untill you get a human voice hit 0000 Caremark 800-262-7890 0 CVS local store Press 6 to connect to store manager. drugstore.com 800-378-4786 2, 5 Eckerd 800-325-3737 0 for pharmacy, 8* for manager Express Scripts - TriCare 866-363-8667 0, listen announcement, 0,0. MEDCO 800-987-5269 "Say ""representative"" after each message (3x)." Medco Health 1-800-770-2810 hit 0000 whenever a puter comes on Rite Aid local store Press 3 to speak to the pharmacy Walgreens local store 0 for a pharmacy employee Walgreens Mail Order 800-635-3070 0,00 us products phone steps to find a human Amazon.com 800-201-7575 Remain on the line to reach a customer service representative. Audible.com 888-283-5051 Press 3 or just wait through menu. Best Buy 888-237-8289 Press 1,1,1,#,# and then wait through the 3 prompts asking for your home telephone number. Bose 800-444-2673 Direct to human. Dell Customer Service 800-624-9896 Press 0,0,0,0,0. Entertainment Weekly Mag 866-228-1183 "Say ""Agent"" then ""yes"" when asked ""Do you want to speak to a C.S. rep.""" Eureka Vacuum Cleaner Co. 800-438-7352 Press 1 for touch-tone telephone and then press 7 for operator. GE Appliance 800-626-2005 000 GE Consumer Products 800-720-2094 Select type the of product from menu and you'll get a human. Kodak 800-235-6325 *7 or *28 Kodak Gallery (Ofoto) 800-360-9098 "Say ""customer service representative"" repeatedly." Konica Minolta 800-285-6422 0 Linksys 800-326-7114 Press 1, 2, or 3 for language, wait through message and when menu starts press #,#,#. Magnavox 800-705-2000 "Say ""agent"" after selecting language." Maytag Service 800-462-9824 Press 0,0. Napster 800-839-4210 Wait for menu and then press 1,4,2. Netflix 800-279-5688 "Say ""customer service.""" Nokia 888-665-4228 Press 1 for English, then wait for 3 repeats of the recording and then ignore the prompt for your telephone number. Palm 813-313-4913 Charge of $25 per call. Panasonic 800-211-7262 0,0,0 Playstation 800-345-7669 Press 0 and hold through the recording and then the silence. Sonos 800-680-2345 1 sales; 2 support Sony 800-222-7669 "When prompted, say ""Agent.""" Sony Games 800-345-7669 Press 0 and hold through the recording and then the silence. Sports Illustrated 800-284-8800 "0,0,0,0 (ignore ""invalid entry"" messages)" Sprint 866-818-1858 Directly to human. Symantec 800-441-7234 Working on the steps to get to a human - in the meantime, go to http://live-symantec.custhelp.com/ for live customer support Time Magazine 866-731-5401 "0,0,0,0 (ignore ""invalid entry"" messages)" TV Guide 800-866-1400 "Say ""customer service"" three times." Whirlpool 800-253-1301 Press 0,0,0,# (ignore prompt for telephone number). XM Radio 800-967-2346 0 us retail phone steps to find a human Advance Auto Parts 800-314-4243 Press 0 when the automated message begins. Amazon Visa 888-247-4080 Press 0 twice. Ignore invalid account message. Amazon.com 800-201-7575 Wait though the first menu for an agent. Apple Stores local store press 5 as soon as you hear the automated menu Banana Republic 888-277-8953 0 Barnes & Noble local store Press 1 or 0 during greeting. Barnes & Noble.com 800-843-2665 Direct to human. Best Buy 888-237-8289 Listen to intro, then press 1,2,0,0 Best Buy Card 800-365-0292 00* then press 8 Blair 800-458-2000 Direct to human. Buy.com 949-389-2000 Dail 0 and direct to rep Circuit City Visa 888-363-8001 Press 0 a lot. CompUSA local 0 eBay 800-322-9266 0,0 Gap Credit Card 800-887-1198 000 Home Depot local store Direct to human. Home Depot 800-793-3768 # 2-3 times Home Shopping Net 800-284-3100 0 Ikea 800-434-4532 Press 0 many times quickly! JC Penney 800-222-6161 Press 0 twice, ignoring error message. K-Mart local store 0 Kohl's Credit 800 564-5740 After providing account info, press 0 three times LL Bean 800-441-5713 Direct to human Lowe's 800-445-6937 Press 0 as the recording kicks in to get to the Operator NetFlix 888-638-3549 0 Old Navy 800-653-6289 0 Overstock.com 800-843-2446 At the main menu, 0 three to four times to bypass the menu Petco local store 3 QVC 800-367-9444 0 Radio Shack 800-843-7422 0,0 RadioShack local store Direct to human. Rent-A-Center 800-422-8186 1 Safeway local store As soon as voice prompt starts type 1200 to get human Sears 800-4-MY-HOME Be silent to be put in queue for human. Sears Delivery 800-732-7747 *122 Sears Repairs 800-469-4663 "Repeat ""Help"" everytime the IVR tries to give options." Sharper Image 800-344-9919 Direct to human. Staples 800-333-3330 Just wait through intro and you will be connected to a representative. Staples local store 0 Stop & Shop local number 0 Target local store 0 during greeting. The Company Store 800-285-3696 0 Tiger Direct 888-999-7300 0 "Toys ""R"" Us" local store 0 Wal-Mart 800-925-6278 1 for directory us shipping phone steps to find a human DHL 800-225-5345 Press 1, press 5, press 0, enter your phone number. FedEx 888-463-3339 "At message say ""Rep""; or press 0" Union Pacific 800-877-5123 Press # sign during main menu options. UPS 800-742-5877 0,0 us technology phone steps to find a human Adobe Systems 800-833-6687 1 for Adobe, 2 for MacroMedia, 3 for both. America Online 800-827-6364 Press 0 repeatedly, ignoring all messages. Apple 800-275-2273 "000; if virtual rep answers, say ""operator""" Apple Tech Support 800-275-2273 0,,0,,0 Wait for IVR response before pressing 0 each time. Compaq 800-652-6672 "When asked what product say ""I don't know"", then ""person"", ignore message and human will answer (may gave to hold)" Dell 888-560-8324 00, 0, 0, 0 Dell 800-999-3355 "Press ""0"" repeatedly." Directv 800-494-4388 Silence, and you will be routed to a human/ Earthlink 888-327-8454 Press 1 to find a dial-in number; 2 for billing; 3 for sales; 4 for support Epson 800-922-8911 yes Fujitsu PC Support 800-385-4878 0, 0 Gateway 800-846-2301 Press nothing and wait through message. Geek Squad 800-433-5778 0,0,0,0,0,0 Godaddy 480-505-8877 4, #, select 1 for new customer 2 existing customer, #again Hewlett-Packard 800-474-6836 "Say ""agent""." HP 888-560-8324 00 IBM 800-IBM-4YOU You go into a hold queue immediately kodak 800-235-6325 Press # after intro message. Microsoft 800-936-5700 Always 0. This is true for just about any MS number. QuickBooks 888-729-1996 1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human Symantec 800-441-7234 00 Zone Labs, Inc. 877-966-5221 Press 2 for direct to human 24/7 us telco phone steps to find a human Alltel Cellular 800-255-8351 Press # four times. AT&T 800-222-0300 Press # four times, then press 1 if for current phone, 2 to enter other number, else 3. AT&T Wireless 800-888-7600 During prompts, press * then # twice. BellSouth 877-678-2355 Press *0. Cellular One 888-910-9191 Press 4. Charter Communications 888-438-2478 Press 0 eight times. Cingular 800-211-2445 Direct to human. Comcast 800-266-2278 Press 000 or be silent and wait. Cox Communications 877-247-2474 Press 4. Free 411 800-373-3411 a free alternative to paying $1 or more for 411 calls MCI/Costco Calling Card 800-938-4949 Press 2 four times. Metro PCS 888-863-8768 Press #43. Motorola 800-331-6456 Press 0 twice. Nextel 800-639-6111 Press 0 five times. Packet8 (VoIP) 888-898-8733 Ignore message, press 3, then 5 to get to CS rep Qualcomm, Inc 800-544-4977 Wait for menu to begin, then press 0. Qwest 800-244-1111 "Say ""Agent"" 5 times." RCN 800-746-4726 Press 5, then 3, then 1. SBC 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first. SBC DSL Support 877-722-3755 "Say ""no"" and enter your phone # (or ""yes"" if calling from same number on account), then press 0 repeatedly." Simple Freedom 800-335-6401 Press 1, then 3, then 2. Sprint 800-658-7564 Direct to human. Sprint Broadband Direct 888-996-0001 Press 0 twice. Sprint PCS 866-273-2163 Direct to human. SunCom 800-786-7378 Press 0 four to five times during or after opening message. T-Mobile 877-606-4801 Direct to human. TracFone 800-339-9345 Direct to human. U.S. Cellular 888-944-9400 Press 0. Verizon DSL 800-567-6789 "Say ""Agent"" repeatedly." Verizon Phone Repair 800-275-2355 Direct to human. Verizon Wireless 800-922-0204 Press #00 or enter phone # then 0 then 4. Virgin Mobile 888-322-1122 "Say: ""English"", ""More Options"", ""Ask a Question"", ""Live Advisor"", ""Something Else"", then enter mobile # or say ""I don't have one.""" Vonage Customer Care 888-250-1799 Direct to human. us travel phone steps to find a human American Airlines 800-433-7300 "00, then say ""agent""" Amtrak 800-872-7245 "0 or say ""agent""" Amtrak 877-444-4773 Direct to human. Delta 800-221-1212 "Say ""agent"" 3-4 times - every time it asks for a response from you." E-Z Pass 888-288-6865 "0,0,0,0 (ignoring ""invalid response"" messages)" Jet Blue 800-538-2583 0 Kayak.com 203-899-3120 0 Lufthansa 800-399-5838 Direct to human. Mariott Rewards 800-321-7396 Enter rewards number and press 0 (or just press 0 if you don't have the #). National Car Rental 800-227-7368 Direct to human. Northwest 800-225-2525 *, 0,0 after initial greeting Orbitz 888-656-4546 #,#,#,#,# Southwest 800-435-9792 Direct to human. (may hold if busy time) Travelocity 888-872-8356 "#,#,#,#,#,#,#,#,#,# (ignoring ""I'm sorry I did not understand"" messages)" United 800-864-8331 "When you hear ""let's get started"" say ""Agent"" ... then ""Domestic"" or ""International"" as appropriate." US Airways 800-428-4322 4, wait, 1 Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations us tv/satellite phone steps to find a human Adelphia 888-683-1000 Press * at each prompt (~ 6) Cablevision 800-868-9840 Press 1 at 1st prompt. Then press * at each prompt. A person will answer but you might be put on hold. Charter 866-499-8080 Select language, 0,0,0,0,0,0 (and then hold :( comcast 800-945-2288 Press * at each prompt (~ 9). Or ignore messages (2 min). Direct TV 877-575-4332 Person answers. DISH Network 888 333-dish Press # at each prompt (~ 4) & you will be xferred to a human or be told an expected wait time. Sirius 888 539-7474 Press 1 at 1st prompt. Press 0 at the next prompt. TiVo 877-367-8486 "Say ""Live Agent""" XM Radio 800-998-7900 Direct to human. 282 companies as of Tue, 24-Jan-2006 14:16 CST